Customer Support Agent
Company: VirtualVocations
Location: Sacramento
Posted on: February 1, 2025
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Job Description:
A company is looking for a Customer Support Agent (Tier 1) to
assist customers with technical issues and inquiries related to
their services.
Key Responsibilities:
Respond to customer support inquiries via phone or email with
empathy and thoughtfulness
Ensure timely resolution of support tickets in line with
established service level agreements (SLAs)
Diagnose and troubleshoot technical issues, providing solutions or
escalating as necessary
Required Qualifications:
1-2 years of customer support experience in a technology
company
Open availability to work on weekends and some holidays
Comfortable handling both technical and non-technical cases
Positive and optimistic personality
Empathy and a desire to learn and grow
Keywords: VirtualVocations, Yuba City , Customer Support Agent, Sales , Sacramento, California
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