Therapist Operations Manager
Company: VirtualVocations
Location: Sacramento
Posted on: February 1, 2025
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Job Description:
A company is looking for a Therapist Support Operations Manager
(Remote).
Key Responsibilities
Manage and expand the Central Support team to enhance client
experience
Lead the Tier 3 Therapist support team to exceed KPIs/SLAs
Develop processes for scalability and collaborate
cross-functionally to improve user experience
Required Qualifications
5+ years of experience in support, with at least 3 years managing
support-centric teams
Experience in data analysis to inform decisions and improve
customer satisfaction
Proven project management skills for large cross-functional
initiatives
Ability to collaborate effectively with cross-functional
partners
Experience in building and mapping processes for scale
Keywords: VirtualVocations, Yuba City , Therapist Operations Manager, Healthcare , Sacramento, California
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