Contact Center Supervisor
Company: VirtualVocations
Location: Sacramento
Posted on: February 1, 2025
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Job Description:
A company is looking for a Supervisor, Contact Center to oversee
a team within the Contact Center responsible for managing
telephonic and virtual referrals.
Key Responsibilities
Supervise a team of Care Advisors to ensure eligibility of leads
and referrals
Coach, mentor, and develop staff to meet departmental goals
Monitor and report on key performance indicators (KPIs) within the
Contact Center
Required Qualifications
3+ years of experience as a call center supervisor or in a similar
supervisory role
5+ years of experience in human services or healthcare for elderly
and disabled clients
Working knowledge of Medicaid and related program/regulatory
requirements
Proficiency with Microsoft Office and ability to learn new
technology
Bilingual skills preferred
Keywords: VirtualVocations, Yuba City , Contact Center Supervisor, Other , Sacramento, California
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