Operations Manager

Company: ATI/ABC Windows
Location: Fairfield
Posted on: January 26, 2025

Job Description:

Officed at the Facility, the Operations Manager will report to the Vice President of. Duties will include but not be limited to the following; Customer Relationships, Interaction, and Satisfaction: Develop and maintain strong relationships with customers to ensure their needs are met and exceeded. Actively engage with customers to gather feedback and improve service delivery. Monitor customer satisfaction metrics and implement strategies to enhance the customer experience. Ensure that customer interactions are handled professionally and efficiently, fostering a positive image of the company. Safety: Embrace all aspects of our safety program: Safety manual & Injury and Illness Prevention Plan (IIPP) Hazard assessment and correction. Training and education. Established policies and procedures. Accident investigation. Metrics. Safety committee. Commitment at all levels. Quality (Plan - Do - Check - Act): Quality Control Planning: Identify our quality goals and standards, the requirements necessary to meet these standards, and what procedures will be used to check that these criteria are being met. Quality Control: The process of physically inspecting and testing what is laid out in the planning stage to make sure it is obtainable. Maintain a quality feedback loop that tracks complaints and metrics to adjust processes. Quality Assurance: Reviewing the delivery process of services and thequality of them. Quality Improvement: Work with Management to review our quality control findings and assist in the development of processes to improve our methods going forward. Distribution: Facility Maintenance and Repair: Monitor the facility to request and prioritize repairs to the building structure, plumbing infrastructure, electrical systems, roofing, HVAC, landscaping, fire suppression systems, security systems, computer system, machines, equipment, forklifts, etc. Maintain an autonomous preventative maintenance process for machines, equipment, forklifts, etc. Efficiency: Assist in the development of KPI's and metrics, and implementation of them. Improvements: Drive year-over-year cost and productivity improvement actions through continuous improvement initiatives and quality programs. Results: Provide day-to-day leadership, direction, and management of the distribution operations to drive a continuous improvement culture. Management: Ensure that Jeeny is properly utilized to meet productivity goals. Ensure that the WMS is utilized properly throughout the operation. Customer Service: Ensure that training and adherence to SOP's are being done. Ensure that the customers' needs are being met while following procedures to assist in the efficiencies for the manufacturing facilities. Develop a strong team in the Scheduling and Coordination areas both for Vegas and Riverside. Ensure that all processes are being implemented and followed. Ensure that continuous improvement is an inherent part of what we do. Field: Assist in the development and implementation of all quality processes and monitor them to ensure they are consistently being adhered to. Assist in the development of KPI's and the metrics to track them. Ensure that continuous improvement is an inherent part of what we do. Warehouse: Ensure that all quality processes and metrics are developed and are being monitored. Ensure efficiencies have metrics developed and are consistently being monitored. Ensure that continuous improvement is an inherent part of what we do. Leadership: Engage and motivate the team, setting clear expectations. Clarity and alignment: Deal with issues, problems, or conflict early on. Recognize when alignment is lacking and actively engage individuals/teams to explain the why; address, discuss and bring facts to an issue to drive for root cause analysis and constructive discussions to solve issues. Help others be part of the solution. Business partnering: Serve as a key member of the management team to assist in driving and implementing procedures that are critical to the overall success of the company. Talent development: Lead through our leaders. Build a strong distribution team that learns to work together to achieve our goals. Support your team leaders and help develop them. Sense of urgency: Proactively take the initiative to drive change and assist in the process improvements and promote individuals that give extra effort. Ownership: Take full responsibility for results, regardless of the outcome and require this from the entire team. Communication: Deliver clear, concise, and actionable information in both verbal and written formats. Teamwork: Handle conflict in a constructive manner as a team player and builder. Employment Type: Full Time Years Experience: 5 - 10 years Salary: $90 - $125 Annual Bonus/Commission: No

Keywords: ATI/ABC Windows, Yuba City , Operations Manager, Professions , Fairfield, California