Team Lead, Patient Services
Company: VirtualVocations
Location: Sacramento
Posted on: February 1, 2025
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Job Description:
A company is looking for a Team Lead, Patient Services
Representative.
Key Responsibilities
On-board and train representatives for inbound and outbound call
campaigns
Monitor call queues and assist with calls as needed to ensure
efficiency
Coach and mentor staff to achieve optimum performance levels and
build a scalable training program
Required Qualifications, Training, and Education
2+ years of experience in a call center or healthcare environment
preferred
Proven ability to manage a team and create a positive work
culture
Strong leadership skills and experience with CRM systems
Proficient in Microsoft Office, particularly Excel for tracking and
reporting
Knowledge of call center systems and outbound dialer management
Keywords: VirtualVocations, Yuba City , Team Lead, Patient Services, Other , Sacramento, California
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