Overnight Contact Center Supervisor
Company: VirtualVocations
Location: Sacramento
Posted on: February 1, 2025
|
|
|
Job Description:
A company is looking for an Overnight Contact Center Supervisor
to oversee the Customer Service Team during overnight shifts.
Key Responsibilities:
Supervise and support Customer Care staff in responding to
inquiries and resolving issues
Monitor team performance and ensure adherence to service excellence
standards
Act as a point of escalation for complex customer interactions and
provide real-time guidance
Required Qualifications:
High school diploma or GED required; undergraduate degree
preferred
Minimum of 2 years in a leadership role within a contact center
environment
Must be a U.S. citizen due to contractual requirements
Experience with customer relationship reporting and contact center
metrics
Ability to manage multiple priorities in a fast-paced
environment
Keywords: VirtualVocations, Yuba City , Overnight Contact Center Supervisor, Other , Sacramento, California
|
Click
here to apply!
|
