Client Support Specialist
Company: VirtualVocations
Location: Sacramento
Posted on: January 28, 2025
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Job Description:
A company is looking for a Client Support Associate to provide
technical support for healthcare technology products.
Key Responsibilities
Investigate product bugs and troubleshoot technical issues reported
by clients
Document findings and communicate priorities to stakeholders
Provide timely updates and partner with stakeholders to understand
their needs
Required Qualifications
Bachelor's degree in Computer Science, Information Technology,
Healthcare Informatics, or a related field (preferred)
2+ years of experience in providing technical support for
healthcare technology products or software applications
Familiarity with ticketing and support systems for incident
tracking and reporting (e.g., JIRA, Zendesk) is a plus
Understanding of software development and quality assurance
processes is advantageous
Certifications in relevant healthcare IT or technical support areas
will be considered a plus
Keywords: VirtualVocations, Yuba City , Client Support Specialist, Other , Sacramento, California
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