Program Coordinator (BLANK AST 3)
Company: University of California - Davis
Location: Davis
Posted on: January 26, 2025
Job Description:
Apply for JobJob ID75805
LocationDavis
Full/Part TimeFull Time
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Job Summary
Under general supervision of the Network Service Center Supervisor,
the Program Coordinator plays a crucial role in overseeing
day-to-day operations managing all aspects of their programs such
as AT&T cellular service, serves as backup to the Program
Coordinator responsible for Directory Services, etc., fulfills
service requests, answers incoming calls from the main campus line
as well as other supported services, ensuring high-quality in their
work including customer support. This position engages with campus
clients and works collaboratively with various teams to maintain
efficient service delivery. Additionally, this position creates
knowledge materials and training resources ensuring adherence to
organizational standards and processes.Candidates must already
possess authorization to work in the United States to be
considered.To see IET job postings, please visit Apply By Date:
February 7, 2025 at 11:59pm Minimum Qualifications - For full
consideration, applicants are encouraged to upload license and/or
certification if required of the position
High School Diploma or equivalent
experience.Experience using interpersonal, customer service and
written communication skills to effectively, professionally and
collaboratively convey information to a diverse
clientele.Experience with provisioning requests via vendor portals
or web-based interfaces.Experience in knowledge management,
including creating training documents and presentations.Ability to
identify problems, analyze information, and formulate effective
solutions.Ability to use administrative-level access to
troubleshoot data inconsistencies and software issues.Ability to
work independently and collaboratively within a team.Preferred
Qualifications
Associate's degree or higher.
Experience in provisioning and supporting enterprise-level
technical systems and services, such as AT&T Cellular and Zoom.
Experience with creating and/ or analyzing reports and dashboards
Familiarity with process improvement and change management
methodologies.Key Responsibilities
40% - Service Management and Request
Fulfillment30% - Systems Management and Service Monitoring30% -
Knowledge Management and Training Department OverviewInformation
and Educational Technology (IET) Support Services provides world
class service for IET's enterprise systems and services. Leveraging
ever-changing technology, data, and knowledge, the Support Services
team enhances the value of the customer experience in support of
the UC Davis mission to teach, learn, and research.This role
involves managing daily operations and supporting programs and
services including cellular services and directory services within
an IT service environment, focusing on service delivery, systems
management, and customer support. POSITION INFORMATION
Salary or Pay Range: $28.49 -
$40.83/hourSalary Frequency: Bi-WeeklySalary Grade: 108UC Job
Title: BLANK AST 3Number of Positions: 1Appointment Type: Staff:
CareerPercentage of Time: 100%Shift Hours: M-F, 8-5pmLocation:
Davis, CA/Hybrid (In-State Only)Union Representation: Yes -
CXBenefits Eligible: Yes This position is hybrid (mix of on-site
and remote work) BenefitsOutstanding benefits and perks are among
the many rewards of working for the University of California. UC
Davis offers a full range of benefits, resources and programs to
help you bring your best self to work, as well as to help you and
your family achieve your health, wellness, financial and career
goals. Learn more about the benefits below and eligibility rules by
visiting either our handy or and our .
If you are represented by a union, benefits are negotiated between
the University of California (UC) and your union and finalized in a
contract. Read your bargaining unit's employment contract, stay
abreast of current negotiations and learn about collective
bargaining at UC:
https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html
* High quality and low-cost medical plans to choose from to fit
your family's needs
* UC pays for Dental and Vision insurance premiums for you and your
family
* Extensive leave benefits including Pregnancy and Parental Leave,
Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health
Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis
Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement
Program as stipulated in the UC Davis Health Policies or Collective
Bargaining Agreement
* Access to free professional development courses and learning
opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free
mental health services
* Supplemental insurance offered including additional life,
short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer &
Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension
and other Retirement Saving Plans. More information on our
retirement benefits can be found
* UC Davis cares about building a community, which is why we
provide resources to enhance as well as (ERGs) to support our staff
Physical Demands
Standing - Occasional Up to 3 Hours
Walking - Occasional Up to 3 Hours Sitting - Continuous 6 to 8+
Hours Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours Pushing/Pulling
26-50 lbs - Occasional Up to 3 Hours Bending/Stooping - Occasional
Up to 3 Hours Squatting/Kneeling - Occasional Up to 3 Hours
Twisting - Occasional Up to 3 Hours Climbing (e.g., stairs or
ladders) - Occasional Up to 3 Hours Reaching overhead - Occasional
Up to 3 Hours Keyboard use/repetitive motion - Continuous 6 to 8+
Hours Mental Demands
Sustained attention and concentration
- Continuous 6 to 8+ Hours Complex problem solving/reasoning -
Continuous 6 to 8+ Hours Ability to organize & prioritize -
Continuous 6 to 8+ Hours Communication skills - Continuous 6 to 8+
Hours Numerical skills - Frequent 3 to 6 Hours Constant Interaction
- Continuous 6 to 8+ Hours Customer/Patient Contact - Continuous 6
to 8+ Hours Multiple Concurrent Tasks - Continuous 6 to 8+ Hours
Work Environment
Hire MUST be located in-state. (Out
of state applicants will be considered but must relocate instate if
hired). This position is Hybrid (required to be on -site 3 days per
week, remote 2 days per week).UC Davis is a smoke and tobacco free
campus effective January 1, 2014. Smoking, the use of smokeless
tobacco products, and the use of unregulated nicotine products
(e-cigarettes) will be strictly prohibited on any UC Davis owned or
leased property, indoors and outdoors, including parking lots and
residential space. Vacation is restricted during peak work periods.
Adhere to workplace safety practices, read information communicated
about workplace safety, complete required safety training on time,
and report any workplace safety issues promptly to their supervisor
or the designated safety coordinator. Special Requirements - Please
contact your recruiter with questions regarding which activities
apply by position
This is a critical position, as
defined by UC Policy and local procedures, and as such, employment
is contingent upon clearing a criminal background check(s) and may
include drug screening, medical evaluation clearance and functional
capacity assessment N/AMisconduct Disclosure Requirement: As a
condition of employment, the final candidate who accepts a
conditional offer of employment will be required to disclose if
they have been subject to any final administrative or judicial
decisions within the last seven years determining that they
committed any misconduct; received notice of any allegations or are
currently the subject of any administrative or disciplinary
proceedings involving misconduct; have left a position after
receiving notice of allegations or while under investigation in an
administrative or disciplinary proceeding involving misconduct; or
have filed an appeal of a finding of misconduct with a previous
employer. Diversity, Equity, Inclusion and BelongingAt UC Davis,
we're solving life's most urgent challenges to bring a fuller,
healthier, and more resilient world within reach. We grow from
every challenge we take on and we don't just maintain - we improve.
We recognize that creating an inclusive and intellectually vibrant
organization means understanding and valuing both our individual
differences and our common ground. The most comprehensive solutions
come from the most diverse minds and you belong here. As you
consider joining UC Davis, please explore our , our and for
research and education, and our latest efforts to . The University
of California, Davis is an Equal Opportunity/Affirmative Action
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, age or
protected veteran status.
For the University of California's Affirmative Action Policy,
please visit:
For the University of California's Anti-Discrimination Policy,
please visit:
Because we want you to be seen, our recruiting process at UC Davis
fosters authenticity, diversity, and inclusion. Studies have shown
that some people may not apply to jobs unless they meet every
single qualification. Each unique role at UC Davis has a set of
requirements and you could be perfect for this role, or you could
be perfect for the next role! Don't meet all the requirements? We
still encourage you to apply! #YouBelongHere
To learn more about our background check program, please
visit:
Keywords: University of California - Davis, Yuba City , Program Coordinator (BLANK AST 3), Other , Davis, California
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