Employee Success Associate
Company: Larkin Benefit Administrators
Location: Roseville
Posted on: October 2, 2024
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Job Description:
Description:Job Title: Employee Success AssociateReports To:
Operations ManagerFLSA Status: Non-ExemptLearn about Gold Standard
service delivery while focusing primarily on the simplest leave
types.Job Duties and Essential Functions:Administer a full workload
of leaves of absence and ADA claims for multiple clients, per
client policies, while adhering to federal and state leave law
regulations.Leave administration includes, but is not limited to,
confirming leave eligibility, reviewing medical documentation,
communicating with healthcare providers, client employees and
members of the HR team, and confirming return-to-work.ADA
administration includes, but is not limited to, engaging in the
interactive discussion process on behalf of the client, documenting
the process, seeking clarification as necessary, and acting as a
resource for a client as they assess the request for accommodations
on a case-by-case basis.Provide excellent customer service by
answering phones, responding to emails, and communicating
effectively with clients' employees in a timely manner - answering
questions regarding leave entitlement, client policies, and
benefits.Coordinate effectively with Claim Specialists to ensure
that employee claims are adjudicated timely and accurately.Draft
and send letters to employees regarding leave entitlement,
disability benefits, and/or the interactive discussion process.When
applicable, initiate return-to-work accommodations while adhering
to relevant federal regulations.Maintain high quality employee
leave and ADA files according to set standards and naming
conventions.Able to take on additional work with short notice (e.g.
client needs to be taken over on short notice due to business
needs).When required, coordinate between short-term disability
insurance carriers, worker's compensation insurance providers, and
the employee.Participate in client meetings, company-wide off-site
meetings, and training programs which may require some infrequent
travel.Available to back up multiple accounts.Perform other duties
as assigned in order to meet business needs.Expected to work 40
hours per week.Expected to report to the office five days per week;
at six months of tenure, the ability to work a hybrid schedule
including at least two days in the office per week is assessed
based on performance. Hybrid work schedules are subject to change
depending on performance and business needs.Perform above duties in
the office between regular business hours: Monday to Friday, 8am to
5pm (PST)Requirements:A four-year college degree.Proficient typing
and strong knowledge of MS Word.A passion for excellent customer
service.Ability to prioritize tasks and focus on the most important
ones.Ability to communicate effectively with colleagues,
leadership, clients, and employees.Have a system for keeping track
of work to ensure that the work is done on time and
accurately.Ability to identify and solve problems quickly and
efficiently.Willing to learn and take on new challenges.Takes the
initiative to understand the why behind things.Receptive to
feedback and embraces continuous improvement.Planning ahead,
managing time well, being on time, and thinking of better ways to
do things.Being helpful, respectful, approachable and
team-oriented, building strong working relationships and
contributing to a positive work environment.Excellent follow
through and common sense.Excellent attention to detail.Strong
organizational, quantitative, and verbal/written communications
skills.Ability to comprehend a variety of informational documents
including, but not limited to, disability plan documents and client
leave policies.Ability to comprehend and interpret a variety of
reference books and manuals including administrative manual,
personnel policies, and state and federal regulations.Ability to
keep abreast of any changes in law, policy, methods, procedures,
etc. as they pertain to clients. The above job description is meant
to describe the general nature and level of work being performed;
it is not intended to be construed as an exhaustive list of all
responsibilities, duties, and skills required for the position.To
learn more about The Larkin Company, our culture, and the generous
benefits we offer, check out our company website:
https://thelarkincompany.com/careers At The Larkin Company, we are
committed to creating an inclusive and diverse work environment. We
are proud to be an equal opportunity employer and do not
discriminate against any employee or applicant based on race,
color, religion, sex, sexual orientation, gender identity, national
origin, age, disability, veteran status, or any other legally
protected characteristics. We believe that diverse perspectives and
experiences drive innovation and success. All qualified candidates
are encouraged to apply.The salary for this position is determined
based on several factors, including relevant skills and experience,
industry knowledge, market rates, geographic location, and internal
equity. We aim for transparency and fairness in our compensation
practices and welcome any questions during the hiring
process.Compensation details: 50000-60000 Yearly
SalaryPI16256d3d6663-25660-35640532
Keywords: Larkin Benefit Administrators, Yuba City , Employee Success Associate, Other , Roseville, California
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