COMMUNITY ASSOCIATE - CA, SACRAMENTO - PROMENADE CIRCLE
Company: Regus Management Group, LLC
Location: Sacramento
Posted on: October 2, 2024
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Job Description:
Community Associate Address:
180 Promenade Circle
Suite 300
95834 Sacramento
California
The world of work is changing...short commutes, flexibility, and
convenience are the minimum standards employees want when it comes
to how they want to work! At IWG, we are leading the way. We've
built the world's largest workspace network so that our customers
can work from wherever, and however, they want... in over 120
countries across the globe! Join us and help us bring more freedom
to people and businesses, while expanding our network. You'll be
able to enjoy a great work life balance and competitive benefits,
while growing your career path along the way. The opportunity As a
Community Associate, you'll work closely with new and existing
customers across a myriad of industries, working to create and
maintain your own community within your center, where you will help
take care of all the administrative and support needs for your
customers...so that your customers can focus on running their
business. A typical day at IWG You arrive a few minutes before your
center opens to make sure everything is ready and check there's
nothing the cleaners have missed. Customers arrive all throughout
the morning. One asks you for a changed WiFi code. Another wants to
know if his important package has arrived. A woman needs directions
to her meeting room... and can you help her set up the projector
and show her where to find a great cup of coffee. You're off to
help her get set-up, as soon as you connect the incoming call to
another customer. You may sure that all of the services are
properly charged, so that invoices are accurate. It's time for a
quick coffee break, relax and enjoy a few minutes to yourself. The
mail arrives. You sort through it while dealing with a whole host
of other customer requests, remembering to email the customer from
earlier to let him know his package is waiting for him in his
mailbox. And that's lunch. A new wave of customers arrive
throughout the afternoon. You help a customer with printing and
another with their invoice. A customer in a team room say it's too
hot in their office, no problem you are on it and open a ticket in
our service portal. You've earned yourself another quick coffee
break, relax and enjoy a few minutes to yourself. Early afternoon,
you sit down with the Community Manager to discuss the organization
of next week's networking event in your center. You plan and write
the e-invites to customers, then create, print and put-up posters
on the noticeboards around the center. To your excitement, the
Community Manager is coming around the corner with a prospect
(someone interested in joining the IWG community), you share a few
details about what makes this space so amazing for your customers
and encourage them to join the network soon so they can participate
in next week's networking event - then you head back to finish
putting up your posters. The day is coming to a close. Time to
gently ask the large group in meeting room 3 to start wrapping up.
You direct them to the nice restaurant you know around the corner,
so they can grab a bite and continue their discussion. You ensure
everything's nice and tidy, it's time to head home. About you We're
looking for someone who knows how to manage multiple tasks while
providing customers with the best possible service. You also need
to be:
What we offer On top of a competitive total compensation package,
you'll enjoy:
Documents
Keywords: Regus Management Group, LLC, Yuba City , COMMUNITY ASSOCIATE - CA, SACRAMENTO - PROMENADE CIRCLE, Other , Sacramento, California
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